Privacy Policy

Effective: January 2026 • 0824 Telco (TelePassport Communications Pty Ltd)

0824 Telco, a brand of TelePassport Communications Pty Ltd, holds a Comprehensive Telecommunications Service Licence (ECS & ECNS) issued by the Communications Regulatory Authority of Namibia (CRAN) under the Communications Act 8 of 2009, and is the licensed operator of the 0824 number range in Namibia.

We are committed to protecting your privacy and handling your personal information in accordance with the Namibian Constitution (Article 13), the Communications Act 8 of 2009, CRAN regulations, and applicable data protection principles. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, submit an enquiry, or use our services.

1. Who We Are

0824 Telco (TelePassport Communications Pty Ltd)
1st Floor Square Park, Hebenstreit Street, Ludwigsdorf, Windhoek, Namibia
Email: contact@0824.na
Phone: +264 82 400 4000
CRAN Comprehensive Telecommunications Service Licence: ECS & ECNS
0824 Number Range Operator: CRAN-licensed

We are the licensed operator of the 0824 VoIP number range in Namibia, regulated by the Communications Regulatory Authority of Namibia (CRAN) under the Communications Act 8 of 2009.

2. Information We Collect

We may collect the following types of personal information:

Identity information: name, surname, company name, job title
Contact information: email address, phone number, business address
Service information: package interest, number of extensions, preferred 0824 number, billing details
Communications: messages you send via our contact forms, email, or WhatsApp
Technical data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps
Usage data: how you interact with our website and services

3. How We Collect Information

We collect information when you:

Submit an enquiry or support request via our website forms
Communicate with us via email, phone, or WhatsApp
Apply for or use our telecommunications services
Browse our website (via cookies and analytics)
Register for a customer portal account

4. How We Use Your Information

We use your personal information for the following purposes:

To respond to sales enquiries and support requests
To provision, maintain, and support your telecommunications services
To verify your identity and comply with CRAN regulatory requirements, including SIM card and subscriber registration where applicable
To invoice you for services and process payments
To communicate with you about your account, service updates, and technical issues
To improve our website, services, and customer experience
To send marketing communications (only with your consent, and you may opt out at any time)
To comply with legal and regulatory obligations under Namibian law

5. Legal Basis for Processing

We process your personal information on the following legal bases:

Consent: where you have given us explicit consent (e.g., marketing communications)
Contractual necessity: to perform our obligations under a service agreement with you
Legal obligation: to comply with CRAN regulations, the Communications Act 8 of 2009, and other applicable Namibian laws
Legitimate interests: to improve our services, prevent fraud, and ensure network security

6. Regulatory Compliance

As a CRAN-licensed telecommunications operator, we comply with the following regulatory obligations:

Communications Act 8 of 2009: We operate under a Comprehensive Telecommunications Service Licence (ECS & ECNS) and adhere to all licence conditions, including subscriber registration, number management, and network security requirements.
CRAN Reporting Obligations: We submit accurate and timely operational, financial, and subscriber data to CRAN through its Data Submission Portal as required by the Regulations on Reporting Obligations for Licensees.
Type Approval: All equipment deployed on our network complies with CRAN Type Approval regulations to ensure safety, interoperability, and spectrum integrity.
Number Range Management: As the licensed operator of the 0824 number range, we manage number allocation and porting in accordance with CRAN's Numbering Plan and regulations.
Consumer Protection: We adhere to CRAN's consumer protection framework, including transparent pricing, complaint handling, and service quality standards.
SIM/Subscriber Registration: Where applicable, we collect and verify subscriber information in compliance with CRAN's SIM registration and identification requirements.

We maintain all records required by CRAN regulations for the prescribed retention periods and make them available for inspection upon regulatory request.

8. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

CRAN: as required for regulatory reporting and subscriber registration under the Communications Act 8 of 2009
Service providers: third-party platforms we use to operate our business (e.g., Google Workspace, Firebase hosting)
Payment processors: for billing and payment processing (we do not store payment card details)
Law enforcement: where required by Namibian law or a valid legal request

All third-party service providers are contractually obliged to protect your data and use it only for the purposes we specify.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law (including CRAN record-keeping requirements). When your data is no longer needed, we will securely delete or anonymise it.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These include encryption (SSL/TLS), access controls, secure data centres, and regular security reviews. However, no transmission over the Internet is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Under Namibian law and data protection principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information, subject to legal retention requirements
Object to processing of your information for direct marketing
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at contact@0824.na.

12. Cookies

Our website uses cookies and similar tracking technologies to improve functionality and analyse usage. You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

13. Third-Party Links

Our website may contain links to third-party websites (e.g., customer portal, WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

14. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this page regularly.

15. Complaints & Regulatory Oversight

If you believe we have not handled your personal information in accordance with this policy, please contact us at contact@0824.na.

As a CRAN-licensed operator, you may also lodge a complaint directly with the regulator:

Communications Regulatory Authority of Namibia (CRAN)
Freedom Plaza, Courtside Building, 3rd & 4th Floor
C/O Fidel Castro & Rev. Michael Scott Street, Windhoek, Namibia
Tel: +264 61 222 666
Email: communications@cran.na
Website: www.cran.na

You may also contact the Office of the Namibian Ombudsman for data protection matters.

Contact Us

0824 Telco (TelePassport Communications Pty Ltd)
1st Floor Square Park, Hebenstreit Street, Ludwigsdorf, Windhoek, Namibia
Email: contact@0824.na
Phone: +264 82 400 4000

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