Terms of Service

Effective: January 2026 • 0824 Telco (TelePassport Communications Pty Ltd)

These Terms of Service ("Terms") govern your access to and use of the services provided by 0824 Telco, a brand of TelePassport Communications Pty Ltd ("we", "us", "our"). We hold a Comprehensive Telecommunications Service Licence (ECS & ECNS) issued by the Communications Regulatory Authority of Namibia (CRAN) under the Communications Act 8 of 2009, and are the licensed operator of the 0824 number range in Namibia. By using our website or services, you agree to these Terms.

1. About Us

0824 Telco (TelePassport Communications Pty Ltd) is the licensed operator of the 0824 VoIP number range in Namibia, regulated by the Communications Regulatory Authority of Namibia (CRAN). Our services include Cloud PBX, VoIP telephony, SIP trunking, call centre solutions, and related telecommunications services.

2. Our Services

We provide business telecommunications services including but not limited to:

• 0824 business number allocation
• Cloud-hosted PBX (Private Branch Exchange)
• VoIP telephony with HD voice quality
• SIP trunking for enterprises
• Call centre solutions (skill-based routing, wallboards, reporting)
• Microsoft Teams Direct Routing integration
• Call recording and accounting
• Video conferencing

Service availability, features, and pricing are as described on our website and in your service agreement. We reserve the right to modify service offerings with reasonable notice.

3. Account Registration

To use our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Keep your account credentials confidential
• Notify us immediately of any unauthorised use
• Ensure that you are authorised to bind your organisation to these Terms

You are responsible for all activity under your account.

4. Service Provisioning

Service provisioning timelines vary depending on complexity:

• Single-extension setups may be activated the same day
• Multi-extension PBX configurations typically require 1–3 business days
• A once-off provisioning fee applies to cover setup and configuration

We will provide credentials and configuration details once provisioning is complete. Service is subject to CRAN regulatory requirements, including number allocation and subscriber verification.

5. Fees, Billing & Payment

• Pricing: All prices are quoted in Namibian Dollars (N$) and exclude 15% VAT unless stated otherwise.
• Billing: Services are billed monthly in arrears on a post-paid basis. Invoices are sent via email.
• Payment: Payment is due within the period specified on your invoice. Late payments may result in service suspension.
• Call charges: Calls are billed per minute at the applicable rate. Itemised call records are available through your account.
• Contract terms: Contracts are available on 12, 24, or 36-month terms. Early termination charges may apply.

6. Regulatory Compliance

As a CRAN-licensed operator, we comply with all applicable Namibian telecommunications regulations, including:

• Communications Act 8 of 2009 and all regulations promulgated thereunder
• CRAN Licence Conditions applicable to our Comprehensive Telecommunications Service Licence (ECS & ECNS)
• CRAN Numbering Plan regulations governing the 0824 number range
• CRAN Type Approval Regulations for all equipment connected to our network
• CRAN Consumer Protection Regulations including transparent pricing, complaint handling, and service quality standards
• CRAN Reporting Obligations for timely and accurate submission of operational and subscriber data

We reserve the right to suspend or terminate services to ensure compliance with regulatory requirements. Customers must cooperate with any reasonable requests for information required to meet our regulatory obligations.

7. Acceptable Use Policy

You agree to use our services in compliance with Namibian law and CRAN regulations. Prohibited activities include:

• Using the service for unlawful, fraudulent, or abusive purposes
• Transmitting malware, spam, or unsolicited bulk communications
• Engaging in denial-of-service attacks, network intrusion, or hacking
• Reselling our services without our written consent
• Using the service in a way that interferes with our network or other customers

We reserve the right to suspend or terminate service for violations of this policy without notice.

8. Limitation of Liability

To the maximum extent permitted by Namibian law:

• Our services are provided "as is" without warranties of uninterrupted or error-free operation
• We are not liable for service disruptions caused by third-party network outages, force majeure, or factors beyond our reasonable control
• Our total liability for any claim arising from these Terms or your use of our services is limited to the fees paid by you in the 12 months preceding the claim
• We are not liable for indirect, consequential, or incidental damages, including loss of business or profits

9. Intellectual Property

All content on our website, including trademarks, logos, text, and software, is owned by or licensed to TelePassport Communications Pty Ltd. You may not reproduce, distribute, or modify our content without our written permission.

10. Termination

Either party may terminate services in accordance with the notice period in your service agreement. We may terminate or suspend services immediately if you breach these Terms or the Acceptable Use Policy. Upon termination, you remain liable for any outstanding fees.

11. Privacy

Your use of our services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your information as described in that policy.

12. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Namibia. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Namibia.

As a CRAN-licensed operator, customers may also lodge complaints with the regulator:

Communications Regulatory Authority of Namibia (CRAN)
Freedom Plaza, Courtside Building, 3rd & 4th Floor
C/O Fidel Castro & Rev. Michael Scott Street, Windhoek, Namibia
Tel: +264 61 222 666
Email: communications@cran.na
Website: www.cran.na

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised Terms.

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14. Contact Us

0824 Telco (TelePassport Communications Pty Ltd)
1st Floor Square Park, Hebenstreit Street, Ludwigsdorf, Windhoek, Namibia
Email: contact@0824.na
Phone: +264 82 400 4000
Support: support@0824.na

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